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format("woff2-variations");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}:root{--fundo: #161717;--fundo-painel: #1d1f1f;--balao-cliente: #242626;--balao-maria: #144d37;--texto: #fafafa;--texto-fraco: rgba(255, 255, 255, .6);--verde-destaque: #21c063;--pulso-da-espera: #4e3d1b;--amarelo-destaque: #f0b232;--texto-em-amarelo: #0a0a0a;--balao-operador: #3f3116;--bolinha-em-verde: #21c063;--texto-em-bolinha-clara: #0a0a0a;--vermelho-de-falha: #ff9aa2;--borda: rgba(255, 255, 255, .08);--realce-de-hover: rgba(255, 255, 255, .1);--veu-da-conversa: rgba(255, 255, 255, .1);--polegar-da-rolagem: rgba(255, 255, 255, .16);--chip-ativo: #103529;--texto-em-chip-ativo: #d9fdd3;--sombra-do-balao: rgba(11, 20, 26, .13);--fundo-de-aviso: #3f3116;--altura-da-linha: 72px;--altura-da-busca: 40px;--altura-dos-filtros: 32px;--altura-dos-avisos: 64px;--trilho: 64px;--altura-do-cabecalho: 64px;--respiro-do-topo: 16px;--coluna-piso: 18rem;--coluna-proporcao: 32%;--coluna-teto: 30rem;--conversa-piso: 22rem;color-scheme:dark}body{margin:0;background:var(--fundo);color:var(--texto);font-family:Roboto Variable,Roboto,Helvetica Neue,Helvetica,system-ui,sans-serif;font-size:14px}.painel{display:flex;flex-direction:column;height:100vh;min-width:calc(var(--trilho) + var(--coluna-piso) + var(--conversa-piso))}.corpo{display:flex;flex:1;min-height:0}.trilho{display:flex;flex:0 0 auto;flex-direction:column;align-items:center;gap:.5rem;width:var(--trilho);padding:.6rem 0;background:var(--fundo-painel)}.item-do-trilho{position:relative;display:flex}.item-do-trilho[data-item-do-trilho=maria]{margin-top:auto;flex-direction:column;align-items:center;gap:.3rem}.indicadores-do-trilho{display:flex;flex-direction:column;align-items:center;gap:.2rem}.indicador-do-trilho{display:flex;align-items:center;justify-content:center;width:1.25rem;height:1.25rem;border-radius:999px;font-size:.62rem;font-weight:700;line-height:1;text-align:center}.indicador-do-trilho[data-cor=humano]{background:var(--amarelo-destaque);color:var(--texto-em-amarelo)}.indicador-do-trilho[data-cor=maria]{background:var(--verde-destaque);color:var(--texto-em-amarelo)}@keyframes piscar-indicador{0%,to{filter:brightness(1)}50%{filter:brightness(.55)}}.indicador-do-trilho.piscando{animation:piscar-indicador 1.2s ease-in-out infinite}.indicador-do-trilho.piscando.sem-movimento{animation:none}@media(prefers-reduced-motion:reduce){.indicador-do-trilho.piscando{animation:none}}.botao-do-trilho{position:relative;display:flex;align-items:center;justify-content:center;width:40px;height:40px;padding:0;border:0;border-radius:999px;background:transparent;color:var(--texto-fraco);cursor:pointer}.botao-do-trilho:hover{background:var(--realce-de-hover)}.botao-do-trilho:focus-visible{outline:2px solid var(--verde-destaque);outline-offset:2px}.botao-do-trilho[data-ativo=sim]{background:var(--realce-de-hover);color:var(--texto)}.balao-do-som{position:absolute;top:0;left:calc(100% + .5rem);z-index:2;min-width:14rem;padding:.6rem;border-radius:12px;background:var(--fundo-painel);box-shadow:0 2px 10px var(--sombra-do-balao)}.avatar-da-maria{display:flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:999px;font-size:13px;font-weight:600}.coluna{display:flex;flex-direction:column;flex:0 0 auto;width:clamp(var(--coluna-piso),var(--coluna-proporcao),var(--coluna-teto));min-width:var(--coluna-piso);min-height:0;background:var(--fundo)}.topo-da-coluna{flex:0 0 auto;background:var(--fundo);padding-bottom:calc(var(--respiro-do-topo) / 2)}.linha-do-nome{display:flex;align-items:center;min-height:var(--altura-do-cabecalho);padding:0 var(--respiro-do-topo)}.linha-do-nome h1{flex:0 0 auto;margin:0;font-size:16px;font-weight:600}.contador{position:absolute;top:-2px;right:-2px;min-width:1.1rem;padding:0 .25rem;border-radius:999px;background:var(--amarelo-destaque);color:var(--texto-em-amarelo);font-size:.7rem;line-height:1.1rem;text-align:center}.apenas-para-leitor{position:absolute;width:1px;height:1px;margin:-1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}.busca{padding:0 var(--respiro-do-topo) calc(var(--respiro-do-topo) / 2)}.caixa-da-busca{position:relative;display:flex;align-items:center;min-height:var(--altura-da-busca);border-radius:999px;background:var(--realce-de-hover)}.lupa-da-busca{position:absolute;left:.75rem;display:flex;color:var(--texto-fraco);pointer-events:none}.lupa-da-busca svg{width:18px;height:18px}.busca input{flex:1 1 auto;min-width:0;min-height:var(--altura-da-busca);padding:0 .9rem 0 2.6rem;border:0;border-radius:999px;background:transparent;color:var(--texto)}.busca input::placeholder{color:var(--texto-fraco)}.filtros{display:flex;align-items:center;gap:.5rem;min-height:var(--altura-dos-filtros);padding:0 var(--respiro-do-topo)}.filtros button{display:flex;align-items:center;min-height:var(--altura-dos-filtros);padding:0 .85rem;border:1px solid var(--realce-de-hover);border-radius:999px;background:transparent;color:var(--texto-fraco);font-size:14px;cursor:pointer}.filtros button[aria-pressed=true]{border-color:var(--chip-ativo);background:var(--chip-ativo);color:var(--texto-em-chip-ativo)}.controle-de-som{display:flex;flex-direction:column;gap:.5rem}.avisos{flex:0 0 auto;min-height:var(--altura-dos-avisos);background:var(--fundo-de-aviso)}.avisos ul{list-style:none;margin:0;padding:0}.banner{display:flex;align-items:center;gap:.75rem;min-height:var(--altura-dos-avisos);padding:.5rem var(--respiro-do-topo)}.icone-do-aviso{display:flex;flex:0 0 auto;align-items:center;justify-content:center;width:34px;height:34px;border-radius:999px;background:var(--realce-de-hover);color:var(--amarelo-destaque)}.icone-do-aviso svg{width:20px;height:20px}.texto-do-aviso{flex:1 1 auto;min-width:0}.linha-do-aviso{margin:0;font-size:14px}.detalhe-do-aviso{margin:.15rem 0 0;color:var(--texto-fraco);font-size:13px}.acao-do-aviso{flex:0 0 auto;min-height:32px;padding:0 .85rem;border:1px solid var(--amarelo-destaque);border-radius:999px;background:transparent;color:var(--amarelo-destaque);cursor:pointer}.acao-do-aviso:hover{background:var(--realce-de-hover)}.lista-de-conversas{flex:1 1 auto;min-height:0;overflow-y:auto;scrollbar-width:thin;scrollbar-color:var(--polegar-da-rolagem) transparent}.lista-de-conversas ul,.historico ul{list-style:none;margin:0;padding:0}.lista-de-conversas .conversa{min-height:var(--altura-da-linha);padding:0 10px}.lista-de-conversas .conversa>button{display:flex;align-items:center;gap:.75rem;width:100%;min-height:var(--altura-da-linha);padding:0 .8rem;border:0;background:none;color:inherit;font:inherit;text-align:left;border-radius:12px}.lista-de-conversas .conversa>button:hover{background:var(--realce-de-hover)}.lista-de-conversas .conversa[data-aberta=sim]>button{background:var(--realce-de-hover)}.lista-de-conversas .conversa>button:focus-visible,.anexo-no-campo:focus-visible,.icones-do-campo button:focus-visible,.icones-do-campo label:focus-visible,.controle-da-gravacao:focus-visible{outline:2px solid var(--verde-destaque);outline-offset:-2px}.lista-de-conversas .avatar{flex:0 0 auto;display:block;width:48px;height:48px;border-radius:50%;overflow:hidden}.lista-de-conversas .avatar img,.lista-de-conversas .avatar .inicial{display:flex;align-items:center;justify-content:center;width:48px;height:48px;border-radius:50%;object-fit:cover;font-size:1.15rem}.lista-de-conversas .miolo{flex:1 1 auto;min-width:0;display:flex;flex-direction:column;gap:.15rem}.lista-de-conversas .acima,.lista-de-conversas .abaixo{display:flex;align-items:baseline;gap:.5rem;min-width:0}.lista-de-conversas .nome{flex:1 1 auto;min-width:0;font-size:16px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.lista-de-conversas .quando{flex:0 0 auto;font-size:12px;color:var(--texto-fraco)}.lista-de-conversas .assunto{flex:1 1 auto;min-width:0;display:flex;align-items:baseline;font-size:14px;color:var(--texto-fraco)}.lista-de-conversas .estado{flex:0 0 auto;white-space:nowrap}.lista-de-conversas .conversa[data-cor=amarelo] .estado{color:var(--amarelo-destaque)}.lista-de-conversas .conversa[data-cor=cinza] .estado{color:var(--texto-fraco)}.lista-de-conversas .previa{flex:1 1 auto;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.lista-de-conversas .espera,.lista-de-conversas .nao-lidas{flex:0 0 auto;font-size:12px}.lista-de-conversas .espera{color:var(--amarelo-destaque)}.lista-de-conversas .nao-lidas{min-width:1.35rem;padding:0 .4rem;border-radius:999px;background:var(--bolinha-em-verde);color:var(--texto-em-bolinha-clara);text-align:center}@keyframes piscar{0%,to{background:transparent}50%{background:var(--pulso-da-espera)}}.conversa.piscando>button{animation:piscar 1.2s ease-in-out infinite}@keyframes piscar-na-aberta{0%,to{background:var(--realce-de-hover)}50%{background:var(--pulso-da-espera)}}.conversa.piscando[data-aberta=sim]>button{animation:piscar-na-aberta 1.2s ease-in-out infinite}.conversa.piscando.sem-movimento>button,.conversa.piscando.sem-movimento[data-aberta=sim]>button{animation:none;background:var(--pulso-da-espera)}.lista-de-conversas .marca-de-espera,.lista-de-conversas .divisor{flex:0 0 auto;white-space:pre}.lista-de-conversas .marca-de-espera{color:var(--amarelo-destaque)}.corpo>.conversa{flex:1;display:flex;flex-direction:column;min-width:var(--conversa-piso);background:var(--fundo);position:relative}.corpo>.conversa:before{content:"";position:absolute;inset:0;z-index:0;background:var(--veu-da-conversa);mask-image:url(./papel-de-parede-CoDre0bx.svg);-webkit-mask-image:url(./papel-de-parede-CoDre0bx.svg);mask-repeat:repeat;-webkit-mask-repeat:repeat;mask-size:540px 960px;-webkit-mask-size:540px 960px;pointer-events:none}.corpo>.conversa>*{position:relative;z-index:1}.cabecalho-da-conversa{flex:0 0 auto;display:flex;align-items:center;gap:.75rem;height:var(--altura-do-cabecalho);padding:0 .8rem;background:var(--fundo)}.cabecalho-da-conversa .identidade{flex:1 1 auto;min-width:0}.cabecalho-da-conversa h2{margin:0;font-size:16px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.cabecalho-da-conversa .subtitulo{display:flex;align-items:baseline;gap:.25rem;margin:0;min-width:0;font-size:13px;color:var(--texto-fraco);white-space:nowrap}.cabecalho-da-conversa .telefone{flex:0 1 auto;min-width:0;overflow:hidden;text-overflow:ellipsis}.cabecalho-da-conversa .estado,.cabecalho-da-conversa .divisor,.cabecalho-da-conversa .situacao{flex:0 0 auto;white-space:nowrap}.cabecalho-da-conversa .avatar,.cabecalho-da-conversa .avatar img,.cabecalho-da-conversa .avatar .inicial{display:flex;align-items:center;justify-content:center;flex:0 0 auto;width:40px;height:40px;border-radius:50%;overflow:hidden;object-fit:cover}.area-central{flex:1 1 auto;min-height:0;display:flex;align-items:center;justify-content:center;padding:clamp(16px,4vw,40px)}.painel-central{display:flex;flex-direction:column;align-items:center;gap:.4rem;max-width:26rem;padding:2.25rem 2rem;border-radius:24px;background:var(--fundo);text-align:center;color:var(--texto-fraco)}.painel-central svg{margin-bottom:.75rem;color:var(--verde-destaque)}.historico{flex:1 1 auto;min-height:0;overflow-y:auto;scrollbar-width:thin;scrollbar-color:var(--polegar-da-rolagem) transparent;padding:.5rem clamp(24px,5vw,62px)}.historico-vazio{margin:2rem auto;max-width:24rem;text-align:center;color:var(--texto-fraco)}.balao{position:relative;width:fit-content;max-width:65%;margin:2px 0;padding:6px 7px 8px 9px;border-radius:7.5px;background:var(--balao-cliente);box-shadow:var(--sombra-do-balao) 0 1px .5px;overflow-wrap:anywhere}.balao-maria,.balao-operador{margin-left:auto}.balao-maria{background:var(--balao-maria)}.balao-operador{background:var(--balao-operador)}.balao[data-agrupada=nao][data-autoria=cliente],.balao[data-agrupada=nao][data-autoria=desconhecida]{border-top-left-radius:0}.balao[data-agrupada=nao][data-autoria=maria],.balao[data-agrupada=nao][data-autoria=operador]{border-top-right-radius:0}.balao[data-agrupada=nao]:before{content:"";position:absolute;top:0;width:8px;height:13px;background:inherit}.balao[data-agrupada=nao][data-autoria=cliente]:before,.balao[data-agrupada=nao][data-autoria=desconhecida]:before{left:-8px;clip-path:polygon(100% 0,100% 100%,0 0)}.balao[data-agrupada=nao][data-autoria=maria]:before,.balao[data-agrupada=nao][data-autoria=operador]:before{right:-8px;clip-path:polygon(0 0,0 100%,100% 0)}.balao[data-agrupada=sim]{margin-top:1px}.balao .assinatura{margin:0 0 .2rem;font-size:.72rem;font-weight:600;color:var(--texto-fraco)}.balao-operador .assinatura{color:var(--amarelo-destaque)}.balao-maria .assinatura{color:var(--texto-em-chip-ativo)}.balao .texto{margin:0;font-size:13.6px;line-height:19px;white-space:pre-wrap}.balao time{display:block;margin-top:.15rem;font-size:12px;line-height:1;color:var(--texto-fraco);text-align:right}.balao .falha{margin:.15rem 0 0;font-size:.72rem;color:var(--vermelho-de-falha)}.balao .previa-de-imagem,.balao .anexo-audio{display:block;max-width:100%;padding:4px;border-radius:6px}.audio-da-mensagem{display:flex;flex-wrap:wrap;align-items:center;gap:.45rem .6rem;min-width:0;max-width:100%;overflow-x:hidden}.audio-da-mensagem audio{display:none}.audio-da-mensagem [data-teste=duracao-do-audio]{font-variant-numeric:tabular-nums;overflow-wrap:anywhere}.trilho-do-audio{flex:1 1 8rem;min-width:4rem;height:.35rem;overflow:hidden;border-radius:999px;background:color-mix(in srgb,var(--texto) 18%,transparent)}.avanco-do-audio{display:block;height:100%;background:var(--texto)}.controle-do-audio,.tentar-audio{flex:0 0 auto;display:inline-flex;align-items:center;justify-content:center;min-height:2rem;padding:0 .7rem;border:0;border-radius:999px;background:color-mix(in srgb,var(--texto) 10%,transparent);color:var(--texto);font:inherit;cursor:pointer}.controle-do-audio{width:2.25rem;padding:0}.audio-carregando,.audio-concluido,.audio-falhou{flex:1 1 100%;margin:0;overflow-wrap:anywhere}.audio-falhou[role=alert]{font-weight:560}.pastilha{display:block;width:fit-content;max-width:70%;margin:.6rem auto;padding:5px 12px;border-radius:6px;background:var(--fundo-painel);color:var(--texto-fraco);font-size:12px;font-weight:560;text-align:center;overflow-wrap:anywhere}.evento-do-painel{margin-left:auto;margin-right:0;text-align:right;font-style:italic}.divisoria-de-nao-lidas{display:block;margin:.6rem 0;padding:.2rem .8rem;background:var(--fundo-painel);border-top:1px solid var(--borda);border-bottom:1px solid var(--borda);color:var(--verde-destaque);font-size:.7rem;letter-spacing:.06em;text-align:center}.nota-privada{display:block;width:auto;max-width:none;margin:.35rem 0;padding:.45rem .8rem;border-left:3px solid var(--amarelo-destaque);border-radius:0;background:var(--fundo-de-aviso)}.nota-privada .marca{margin:0 0 .2rem;font-size:.72rem;color:var(--amarelo-destaque)}.acoes{flex:0 0 auto;display:flex;flex-direction:column;gap:.3rem;padding:0 clamp(12px,2vw,20px) .5rem}.pilula-de-acao{align-self:center;display:flex;align-items:center;min-height:44px;padding:0 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1.5rem;border:0;border-radius:22px;background:var(--amarelo-destaque);color:var(--texto-em-amarelo);font:inherit;font-weight:600;width:fit-content;max-width:100%;white-space:normal;text-align:center;cursor:pointer}.botao-de-posse:disabled{background:var(--balao-cliente);color:var(--texto-fraco);cursor:default}.explicacao-de-posse,.motivo-do-bloqueio{margin:0;font-size:.78rem;color:var(--texto-fraco);text-align:right;max-width:100%}.compositor{padding:0;display:flex;flex-direction:column;gap:.4rem}.linha-do-compositor{display:flex;align-items:center;margin:.5rem 0}.caixa-do-campo{flex:1 1 auto;display:flex;align-items:center;gap:.15rem;min-width:0;min-height:52px;padding:0 .35rem;border-radius:26px;background:var(--balao-cliente)}.caixa-do-campo:has(textarea:focus-visible){outline:2px solid var(--verde-destaque);outline-offset:2px}.anexo-no-campo{display:flex;align-items:center;justify-content:center;flex:0 0 auto;width:2.25rem;height:2.25rem;border-radius:50%;color:var(--texto);cursor:pointer}.anexo-no-campo:hover{background:var(--realce-de-hover);color:var(--texto)}.linha-do-compositor textarea{flex:1 1 auto;min-width:0;min-height:2.25rem;height:2.25rem;max-height:8rem;overflow-y:auto;padding:.6rem .4rem;border:0;background:none;color:var(--texto);font:inherit;font-size:15px;line-height:1.4;resize:none;outline:none;box-sizing:border-box}.linha-do-compositor textarea:not(:placeholder-shown){height:auto}.icones-do-campo{flex:0 0 auto;display:flex;align-items:center;gap:.3rem}.icones-do-campo button,.icones-do-campo label{display:flex;align-items:center;justify-content:center;flex:0 0 auto;width:2.5rem;height:2.5rem;padding:0;border:0;border-radius:50%;background:none;color:var(--texto);font:inherit;cursor:pointer}.icones-do-campo button:hover:not(:disabled),.icones-do-campo label:hover{background:var(--realce-de-hover);color:var(--texto)}.icones-do-campo button:disabled{opacity:.45;cursor:default}.enviar-resposta{display:flex;align-items:center;justify-content:center;width:2.5rem;height:2.5rem;padding:0;background:var(--verde-destaque);color:var(--texto-em-bolinha-clara);line-height:1}.enviar-resposta:hover:not(:disabled){filter:brightness(1.1)}.linha-do-compositor svg,.barra-de-gravacao svg{width:1.5rem;height:1.5rem}.enviar-resposta:disabled{background:var(--balao-cliente);color:var(--texto-fraco);cursor:default}.barra-de-gravacao{display:flex;align-items:center;justify-content:flex-end;gap:.5rem;min-height:52px;margin:.5rem 0;padding:0 .35rem;border-radius:26px;background:var(--balao-cliente)}.tempo-da-gravacao{flex:0 1 auto;min-width:0;color:var(--texto);font-variant-numeric:tabular-nums;font-size:.85rem}.controle-da-gravacao{flex:0 0 auto;display:flex;align-items:center;justify-content:center;width:2.5rem;height:2.5rem;padding:0;border:0;border-radius:50%;background:none;color:var(--texto);font:inherit;line-height:1;cursor:pointer}.controle-da-gravacao:hover{background:var(--realce-de-hover);color:var(--texto)}.descartar-voz{color:var(--vermelho-de-falha)}.barra-de-gravacao .enviar-resposta{flex:0 0 auto}.faixa-da-devolucao{display:flex;justify-content:flex-end}.botao-discreto{display:flex;align-items:center;min-height:36px;padding:0 1rem;border:1px solid var(--borda);border-radius:18px;background:none;color:var(--texto-fraco);font:inherit;font-size:.78rem;cursor:pointer}.botao-discreto:disabled{color:var(--texto-fraco);opacity:.5;cursor:default}.entrada{display:flex;align-items:center;justify-content:center;min-height:100vh;padding:clamp(16px,4vw,40px);background:var(--fundo-painel)}.cartao-de-entrada{display:flex;flex-direction:column;width:100%;max-width:22rem;padding:2rem;border-radius:24px;background:var(--fundo)}.cartao-de-entrada h1{margin:0 0 1.5rem;font-size:20px;font-weight:600;text-align:center}.cartao-de-entrada form{display:flex;flex-direction:column;gap:.35rem}.cartao-de-entrada label{font-size:12px;color:var(--texto-fraco)}.cartao-de-entrada input{height:var(--altura-da-busca);margin-bottom:.75rem;padding:0 1rem;border:none;border-radius:calc(var(--altura-da-busca) / 2);background:var(--realce-de-hover);color:var(--texto);font:inherit;font-size:15px}.cartao-de-entrada input:focus-visible{outline:2px solid var(--verde-destaque);outline-offset:1px}.cartao-de-entrada [role=alert]{margin:0 0 .75rem;font-size:13px;color:var(--vermelho-de-falha)}.cartao-de-entrada button{min-height:44px;margin-top:.5rem;padding:0 1.25rem;border:none;border-radius:22px;background:var(--verde-destaque);color:var(--texto-em-bolinha-clara);font:inherit;font-size:15px;font-weight:500;cursor:pointer}.cartao-de-entrada button:disabled{background:var(--realce-de-hover);color:var(--texto-fraco);cursor:default}.cartao-de-entrada button:focus-visible{outline:2px solid var(--verde-destaque);outline-offset:2px}.bandeja-de-anexos{display:flex;flex-wrap:wrap;gap:.5rem;margin:0;padding:.25rem 0 0;list-style:none}.cartao-de-anexo{display:flex;flex-direction:column;gap:.25rem;max-width:8.5rem}.miniatura-do-anexo{margin:0}.miniatura-do-anexo img{display:block;width:8.5rem;height:8.5rem;object-fit:cover;border-radius:.5rem}.cartao-de-documento{display:flex;flex-direction:column;gap:.15rem;min-height:4.5rem;padding:.5rem;border-radius:.5rem;background:var(--balao-cliente)}.nome-do-anexo{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:.78rem}.meta-do-anexo{font-size:.72rem;color:var(--texto-fraco)}.remover-anexo{align-self:flex-start;padding:0;border:none;background:none;color:var(--texto-fraco);font:inherit;font-size:.75rem;cursor:pointer}